Our Satisfaction & Refund Guarantee
We want you to love your design. To ensure a risk-free experience, we offer a structured refund policy based on your project’s progress.
We want you to love your design. To ensure a risk-free experience, we offer a structured refund policy based on your project’s progress.
1. Before Work Begins
You are eligible for a 100% full refund at any time before our design team begins working on your project.
You are eligible for a 100% full refund at any time before our design team begins working on your project.
2. Initial Concept Stage
After the initial design has been presented you may not claim a refund but our aim is to ensure you are satisfied on your colours, need in line with your business to be articulated onto your design.
After the initial design has been presented you may not claim a refund but our aim is to ensure you are satisfied on your colours, need in line with your business to be articulated onto your design.
3. In-Progress Stage (Revisions)
If you wish to cancel after revisions have commenced, you are eligible for a 50% partial refund. This covers your change of mind while compensating our designers for time spent.
If you wish to cancel after revisions have commenced, you are eligible for a 50% partial refund. This covers your change of mind while compensating our designers for time spent.
4. Final Delivery
Once you approve the final design and high-resolution, un-watermarked digital assets are delivered or downloaded, the service is considered fully rendered, and no refunds can be issued.
Once you approve the final design and high-resolution, un-watermarked digital assets are delivered or downloaded, the service is considered fully rendered, and no refunds can be issued.
How to Request a Refund
Please contact our support team at [msizihndlovu.03@gmail.com]. All eligible refund requests are processed within [5 to 7] business days.
Please contact our support team at [msizihndlovu.03@gmail.com]. All eligible refund requests are processed within [5 to 7] business days.